Terms and Conditions
TERMS & CONDITIONS
ONE PULS – Immersive Training Club
Operated by KEY SPORT SRL (Belgium)
1. COMPANY INFORMATION
These Terms & Conditions (“T&C”) govern the relationship between:
KEY SPORT SRL, a company incorporated under Belgian law, with registered office at Avenue Emile Vandervelde 43, 1200 Woluwe-Saint-Lambert, registered with the Belgian Crossroads Bank for Enterprises under number 1011.920.430, operating under the brand ONE PULS – Immersive Training Club (“PULSE”),
and any individual purchasing a membership, session, or accessing the facilities (“Member”).
By purchasing any service from ONE PULS, the Member confirms having read and accepted these T&C and the Club Rules without reservation.
ONE PULS reserves the right to modify these T&C at any time. The applicable version is the one in force at the date of subscription or renewal.
2. MEMBERSHIP CONDITIONS
2.1 Minimum Age
Minimum age: 16 years old
Members between 16 and 18 must provide written parental consent.
Access during unstaffed hours (if applicable) is strictly reserved to members aged 18+.
2.2 Registration
Registration may be completed:
Online via the official website,
Via the ONE PULS app,
At the club reception,
Via digital terminal (if applicable)
The contract becomes effective on the subscription date unless otherwise specified (e.g., pre-opening offer).
2.3 Right of Withdrawal (Online Sales Only)
In accordance with Belgian consumer law, Members registering online have a 14-day withdrawal period.
If the Member has used the facilities during this period, ONE PULS may retain a proportional amount corresponding to usage.
Withdrawal must be sent by email to: info@onepuls.be
3. SUBSCRIPTION TYPES
ONE PULS offers the following subscription plans:
ONEPULS Founders edition
ONEPULS Essential (payment every 4 weeks)
ONEPULS Essential Year (one-time annual payment)
ONEPULS Advantage (payment every 4 weeks)
ONEPULS Advantage Year (one-time annual payment)
ONEPULS Prestige (billed every 4 weeks)
ONEPULS Prestige Year (one-time annual payment)
ONE PULS may also offer, on an occasional or ongoing basis:
Session packages
Single sessions (Day Pass)
Corporate subscriptions
Any other promotional or event-based offers determined by ONE PULS
All memberships are:
Strictly personal
Non-transferable
Non-shareable
Any attempt to lend, share, or fraudulently use a membership, QR code, access badge, or any other means of identification may result, without prior notice, in:
Immediate suspension of access to the club;
Charging of an administrative fee equivalent to the price of a Day Pass, plus a €10 processing fee;
Permanent termination of the membership, without refund.
ONE PULS reserves the right to create, modify, or cancel any membership plan, promotion, or commercial offer without affecting current contracts, unless otherwise required by law.
4. PAYMENTS
4.1 Payment Methods
Payments may be made via:
SEPA direct debit
Credit/debit card
Secure online payment
On site via a bank terminal
Membership fees are due in advance.
4.2 Failed or Late Payments
If a payment fails:
Access may be suspended automatically
A reminder will be sent
Legal interest and administrative fees may apply in accordance with Belgian law
Debt recovery procedures may be initiated
All recovery costs are borne by the Member.
4.3. Price Protection
The price applicable at the time of subscription shall remain unchanged for the member for the entire duration of their membership, including any renewal periods, provided that the membership remains active and is not cancelled.
Any subsequent changes to ONE PULS’ pricing shall apply only to new subscriptions and shall not affect the price of existing memberships.
In the event of cancellation followed by a new subscription, the price in effect at the time of the new subscription shall apply.
5. ACCESS & BOOKING POLICY
5.1 Access
Entry to the club is granted via:
Personal QR code
Digital access system
The Member remains fully responsible for the use of their access credentials.
5.2 Class Booking
For group sessions:
Advance booking may be required
Cancellation must occur at least 8 hours before the session
Late cancellations or no-show will result in the credit used not being refunded.
For subscription packages:
Late cancellation: €5 penalty
No-show: €10 penalty
Repeated no-shows may result in booking restrictions.
5.3 Late Arrival
For safety and experience reasons, entry is not permitted after a class has started.
6. IMMERSIVE TRAINING CONDITIONS
ONE PULS is an immersive training concept involving:
High-intensity workouts
Loud music
Dynamic lighting effects
Dark or strobe lighting environments
By participating, the Member acknowledges:
Awareness of these conditions
Personal responsibility for assessing physical fitness
Acceptance of potential discomfort due to lighting or sound
Individuals with epilepsy, heart conditions, or other medical sensitivities should seek medical advice before attending.
7. HEALTH & LIABILITY
7.1 Assumption of Risk
The Member acknowledges that:
Physical exercise involves inherent risks
Participation is voluntary
They are medically fit to train
ONE PULS does not provide medical supervision.
7.2 Liability Limitation
ONE PULS shall not be liable for:
Injuries resulting from improper use of equipment
Overexertion
Failure to follow instructions
Personal negligence
Loss, theft, or damage of personal belongings
Except in cases of proven gross negligence or intentional misconduct by ONE PULS.
7.3 Personal Belongings
Lockers may be provided for temporary use.
PULSE is not responsible for loss or theft of valuables.
Members are advised not to bring valuable items.
8. CLUB RULES
Members must:
Respect other members and staff
Use equipment properly
Return equipment after use
Wear appropriate sportswear
Maintain hygiene standards
ONE PULS reserves the right to deny access or terminate membership for:
Aggressive behavior
Harassment
Fraudulent access
Repeated rule violations
Termination for misconduct may occur without refund.
9. SUSPENSION
Membership suspension may be granted:
For medical reasons (with official certificate)
Minimum suspension period: 1 month
Suspension extends the contract duration proportionally
Administrative fee may apply.
10. TERMINATION
10.1 Subscriptions with payment every 4 weeks (Essential, Advantage, and Prestige)
The ONEPULS Essential, ONEPULS Performance, and ONEPULS Prestige subscriptions are entered into for an indefinite term with a minimum commitment period in accordance with the selected plan.
They are billed via automatic debit every four (4) weeks.
The Member may terminate their subscription at any time, provided they give three (3) months’ notice in writing to ONE PULS.
The notice period begins upon ONE PULS’s receipt of the termination request. During this period, payments remain due, and the Member retains access to the services included in their subscription.
10.2 Annual Subscriptions (Essential Year, Advantage Year, Prestige Year, and Founders)
Annual subscriptions are entered into for a fixed term of twelve (12) months and are payable in full at the time of subscription.
Unless ONE PULS receives written notice of cancellation at least one (1) month prior to the expiration date, the subscription is automatically renewed for another twelve (12) months under the same pricing terms applicable at the time of renewal.
The amount for the new annual period will be charged or invoiced on the renewal date.
10.3 Improper Termination
The cessation of payments, the revocation of a direct debit authorization, the blocking of a direct debit, or any other unilateral interruption of payments does not constitute termination of the contract.
Any amounts remaining due remain fully payable until the end of the contractual period or the applicable notice period.
ONE PULS reserves the right to immediately suspend access to the club until the situation is fully resolved, without prejudice to any other collection actions.
Annual memberships paid in a single installment are neither refundable nor cancellable before their expiration date, except in cases expressly provided for by law or by these General Terms and Conditions.
11. FORCE MAJEURE
ONE PULS shall not be liable for temporary closure due to:
Government measures
Public health restrictions
Fire, flood, or technical incidents
Force majeure events
Memberships may be extended proportionally when applicable.
12. DATA PROTECTION
Personal data is processed in accordance with GDPR and Belgian data protection laws.
Members may exercise their rights by contacting: info@onepuls.be
13. APPLICABLE LAW & JURISDICTION
These Terms & Conditions are governed by Belgian law.
Any dispute shall fall under the exclusive jurisdiction of the competent courts of Brussels.